Hubtel expands eCommerce in Ghana with opening of Kumasi customer experience center

Hubtel has officially opened its first customer experience centre within the Kumasi City Mall.This comes as a result of Accra residents’ rapid adoption of eCommerce.Hubtel, which has warmed the hearts of thousands of very happy customers in Accra, is now bringing the convenience of quick store-to-door deliveries to Kumasi.

The move is consistent with the company’s ongoing goal of assisting businesses in increasing sales and better connecting with changing customer needs. It also follows the re-launch of Hubtel’s refreshed eCommerce platform in 2019, which seamlessly integrates the shopping experience for customers in-store and online with fast same-day delivery.

Hubtel, which was recently licensed as an Enhanced Payment Service Provider by the Bank of Ghana, is positioning itself to become a very useful companion for mobile users, similar to how it pioneered mobile airtime content services, fintech, and bulk SMS messaging.

The Hubtel experience centre will serve as a base of operations for the company’s eCommerce activities in Kumasi. This will also serve as a point of contact for Hubtel users to get a first-hand experience with features as well as assistance from customer service officers.

In addition, the centre will offer walk-in assistance to business owners in setting up Hubtel POS to manage inventory, sales, and payments.

Hubtel App for Smartphone

The centre’s opening coincides with the release of the Hubtel smartphone app to Kumasi residents. Customers can use the app to find and buy anything from stores in Kumasi, and they will receive it within 90 minutes to a few hours.

It also allows users to instantly top-up data, purchase airtime, send money, and pay for services using any mobile money or bank card.

The app also allows you to track delivery orders and receive notifications when an order is prepared, picked up, and delivered.

Alex Bram, CEO of Hubtel, urged retailers to boldly embrace the changing shopping landscape by getting their inventory onto Hubtel in an interview at the event’s opening.

“If you own a retail business like a supermarket, pharmacy, or restaurant, your customers are becoming more mobile, so it’s time to adapt your store to their mobile lifestyle,” he said.

Hans Nilsson, the company’s Chairman, said in a speech to formally open the centre, “If you’re a consumer, Hubtel is bringing all retailers to your smartphone.” This app puts the city on your phone, allowing you to order anything and have it delivered right to your door.”

As a result, he urged everyone to download the Hubtel app and link a money wallet or bank card to their mobile device in order to test it out. Meanwhile, the tech company is set to go live on 1st June 2021 at 8:00 AM. We will bring to you stories from this event